Telemarketing (Real Estate/ Property) [Basic + Incentive + Commission >RM4k]

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We are a forward-thinking property development company committed to creating exceptional residential and commercial spaces. With over 20 years of experience, our portfolio includes innovative real estate projects that shape the future of urban living and working environments.

Job Overview

We are seeking an energetic and results-driven Telemarketing Executive to join our real estate / property team. The ideal candidate will be responsible for calling leads and setting up appointments for our property consultants through outbound calling campaigns.

• Performance-based incentives and commissions
• Property purchase discounts

Key Responsibilities

• Make outbound calls to potential clients from provided databases and marketing campaigns
• Identify and qualify potential property buyers and investors
• Schedule property viewings and consultations with qualified prospects
• Maintain accurate records of all calls, leads, and follow-ups in the CRM system (including phone number, address and other order information)
• Achieve monthly targets for calls and appointment setting
• Provide information about properties and promotional offers to prospects
• Follow up with existing leads to maintain engagement
• Support the marketing and sales team by gathering market intelligence and customer feedback
• Work with team members on the call floor to meet sales and performance goals
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
• Meet or exceed projected weekly and monthly sales goals
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
• Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
• Follow prepared sales script to provide accurate information about a products price, features and benefits
• Target performance incentive

Required Qualifications

• High school diploma required; Bachelor's degree preferred
• 1-3 years of previous experience in customer service or telemarketing preferred
• Excellent communication and persuasion skills
• Strong command of English and Malay language (and other relevant local languages)
• Ability to work with targets and handle rejection professionally
• Able to accept constructive criticism and continually improve sales techniques
• Ability to promote a product or service using persuasive language and techniques
• Speed and accuracy in typing
• Experience in a position where meeting sales goals was important indication of performance
• Experience in real estate sector is a plus
• Proficiency in Chinese language is a plus (because we have a handful of Mandarin speaking clients)
• Strong verbal communication and active listening skills
• Goal-oriented mindset with ability to work under pressure
• Excellent time management and organizational abilities
• Patient and persistent approach to calling and appointment setting
• Proficiency in MS Office and CRM software
• Basic understanding of real estate market trends