Branch Manager

As a Branch Manager you will be responsible for overseeing and managing the daily operations of our branch Johor Bahru. You will play a critical role in leading a team of professionals, fostering client relationships, and ensuring the branch's overall profitability and growth.

Key Responsibilities:

• Operational Leadership:
• Oversee all aspects of branch operations, including import/export processes, customs clearance, warehousing, and transportation services.
• Develop and implement efficient operational processes to maximize productivity and minimize costs.
• Ensure compliance with all relevant regulations and industry standards.
• Team Management:
• Recruit, train, and mentor a high-performing team of freight forwarding professionals.
• Set clear performance goals and provide ongoing feedback to support employee development.
• Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
• Client Relationship Management:
• Cultivate and maintain strong relationships with existing clients, addressing their needs and concerns promptly.
• Identify and pursue new business opportunities to expand the branch's client portfolio.
• Ensure excellent customer service and satisfaction, striving to exceed client expectations.
• Develop and manage the branch budget, monitoring expenses and revenue to achieve profitability targets.
• Implement cost-effective measures and strategies to improve financial performance.
• Prepare regular financial reports and forecasts for senior management.
• Compliance and Safety:
• Ensure that the branch adheres to all relevant laws, regulations, and safety standards.
• Promote a culture of operational excellence and responsible work practices within the branch.
• Market Analysis and Strategy:
• Stay informed about industry trends, market developments, and competitor activities.
• Contribute to the development and execution of the branch's strategic plans and growth initiatives.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
• Proven experience (5+ years) in freight forwarding and logistics, with a track record of successful leadership.
• Strong knowledge of the Malaysian logistics and transportation market.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in using logistics and supply chain management software.
• Strong financial acumen and the ability to analyze and interpret financial data.
• Results-oriented with a focus on achieving targets and delivering exceptional customer service.
• Familiarity with customs regulations and international trade practices.
• Fluency in English and Malay; additional languages are a plus.