Duty Manager (Front Office-MERITZ HOTEL)

Duty Manager (Front Office-MERITZ HOTEL)

• Supervise hotel staff and coordinate daily operations.
• Ensure guest satisfaction by addressing concerns and resolving issues promptly.
• Manage guest check-ins and check-outs.
• Handle guest complaints or requests, ensuring they are resolved efficiently.
• Ensure that hotel standards are maintained for cleanliness, safety, and service.
• Oversee security and emergency procedures.
• Assist in staff training and performance management.
• Monitor and maintain hotel facilities and equipment.
• Report any incidents or irregularities to upper management.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a duty manager?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Front Desk Assistant?