GENERAL MANAGER

General/Business Unit Manager (CEO & General Management)

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.Builds relationships with key customers and is involved in the sales process.

JOB DESCRIPTIONS

Managing Property Operations and Department Budgets

• Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associates.

Managing and Sustaining Sales and Marketing Strategy

• Work with the Head Office/BOD to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Work with Market Sales to establish property sales strategy, goals, and action plans.
• Manage relationships with decision makers at top accounts.
• Interact with in-house guests to prospect for new sources of business.
• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Coach and reinforce associate selling strategies that take advantage of property amenities.
• Understand and leverage sales and marketing advantages over competitor properties within market.
• Monitor sales strategy with DOSM to ensure ongoing effectiveness and compliance.

Managing Profitability

• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Update and communicate profit forecasts to associates/managers.
• Initiate action to support property revenue and profitability goals.
• Understand how food and beverage product variability can affect profitability.
• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, ESG, credit card fraud report).
• Review property performance on period basis with Board of Director.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
• Review and work with appropriate revenue management reports.
• Balance inventory to ensure same-day sellouts.

Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)

• Keep owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Prepare and present reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance.
• Conduct annual business reviews.
• Participate in ad hoc owner conference calls and respond appropriately to owner requests.
• Respond to off-property (owner) requests for sales information.

Managing and Conducting Human Resource activities

• Lead associates through property changes, and help them transition into new property roles.
• Understand the performance expectations for all positions within the property (e.g. front desk associate, etc).
• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
• Complete management training.
• Facilitate cross training to support associate professional growth and operational excellence.
• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Conduct performance review process for associates (including KPI, career plan form, development plans, associate information form, mid-year check-ins, 90-day check ins for new associates, etc.).

MANAGEMENT COMPETENCIES

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.Builds relationships with key customers and is involved in the sales process.

JOB DESCRIPTIONS

Managing Property Operations and Department Budgets

• Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associates.

Managing and Sustaining Sales and Marketing Strategy

• Work with the Head Office/BOD to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Work with Market Sales to establish property sales strategy, goals, and action plans.
• Manage relationships with decision makers at top accounts.
• Interact with in-house guests to prospect for new sources of business.
• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Coach and reinforce associate selling strategies that take advantage of property amenities.
• Understand and leverage sales and marketing advantages over competitor properties within market.
• Monitor sales strategy with DOSM to ensure ongoing effectiveness and compliance.

Managing Profitability

• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Update and communicate profit forecasts to associates/managers.
• Initiate action to support property revenue and profitability goals.
• Understand how food and beverage product variability can affect profitability.
• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, ESG, credit card fraud report).
• Review property performance on period basis with Board of Director.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
• Review and work with appropriate revenue management reports.
• Balance inventory to ensure same-day sellouts.

Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)

• Keep owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Prepare and present reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance.
• Conduct annual business reviews.
• Participate in ad hoc owner conference calls and respond appropriately to owner requests.
• Respond to off-property (owner) requests for sales information.

Managing and Conducting Human Resource activities

• Lead associates through property changes, and help them transition into new property roles.
• Understand the performance expectations for all positions within the property (e.g. front desk associate, etc).
• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
• Complete management training.
• Facilitate cross training to support associate professional growth and operational excellence.
• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Conduct performance review process for associates (including KPI, career plan form, development plans, associate information form, mid-year check-ins, 90-day check ins for new associates, etc.).

MANAGEMENT COMPETENCIES

• Professional Demeanor- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and alignment with its values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Corporate Social Responsibility (CSR) with community.

• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

• Talent Management- Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Organizational Capability - Evaluating and adapting the structure of organizational units, jobs, and work processesto best fit the needs and/or support the goals of an organizational unit.

How do your skills match this job?

How do your skills match this job?

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a general manager? How many years' experience do you have with forecasting for businesses? How many years' experience do you have as a manager / team lead?

Hotel & Accommodation Services 51-100 employees

Experience the rich Malay culture at The Grand Renai Kota Bharu Hotel, a Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue.

Conveniently located in the heart of Kota Bharu's commercial and shopping district and only 12km from Sultan Ismail Petra Airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provide world class service and facilities including High Speed Internet, two Executive Floors with dedicated Club Lounge, Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings.

The Grand Renai Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, and an outdoor swimming pool.

Experience the rich Malay culture at The Grand Renai Kota Bharu Hotel, a Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue.

Conveniently located in the heart of Kota Bharu's commercial and shopping district and only 12km from Sultan Ismail Petra Airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provide world class service and facilities including High Speed Internet, two Executive Floors with dedicated Club Lounge, Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings.

The Grand Renai Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, and an outdoor swimming pool.