FRONT OFFICE SUPERVISOR / ASSISTANT

Job Responsibilities

• Responsible for all communication in-going and out-going.
• Handle in-house paging system.
• Courteously receive and properly route incoming calls.
• Ensure proper functioning of telephone equipment at all times and implement correct telephone operating procedure.
• Assist guests as necessary.
• Take down and relay messages.
• Project a good image of the Hotel by establishing good communication through telephone conversations.
• Assist in pre-registration and blocking of rooms for reservations.
• Understand room status and room status tracking.
• Handle guests during check-in and check-out.
• Provide high standard of service.
• Respond to guest requests.
• Ensure quality of service by following the SOP.
• Be a team player.
• Assist other departments by providing useful information.
• Check arrival and departure lists on a daily basis.
• Be aware of arrivals of VIPs.
• Handle and welcome VIPs.
• Upsell and cross-sell services.
• Maintain stock and keep it up to date.
• Conduct toilet inspections.

Application Questions

• What's your expected monthly basic salary?
• Which types of qualifications do you have?
• Do you have customer service experience?
• Which languages are you fluent in?
• How many years of experience do you have as a Hotel Receptionist?

Hotel & Accommodation Services, 51-100 employees

Casuarina@Meru is a new 146 guestrooms & suites Premier Business Hotel with a modern and contemporary concept strategically located within the heart of Bandar Meru Raya. It is conveniently located for all travellers exiting the North-South Highway Toll at the Jelapang-Lumut-Chemor flyover heading towards Bandar Meru Raya.

Casuarina Convention Centre is a pillarless ballroom and currently the biggest in Ipoh. It can be divided into 3 separate halls, each with its own mobile stage, suitable for conventions, exhibitions, seminars, conferences, trade fairs, weddings, etc. It can accommodate 1,000 to 2,500 persons depending on the type of functions being carried out.

Opportunity

Everybody is given equal opportunity to prove their capabilities in carrying out their duties. Your potentials will not go unnoticed. CHM is committed to train and develop everyone.

Training

Every opportunity will be given to assist you in improving your work-related skills, industry knowledge, and personal development through:

• On-the-job training
• In-house training
• Courses conducted by external trainers
• Courses conducted by MAHTEC