Retail Operations Executive

Job Responsibilities:

• Responsible for directly supervising and managing retail employees across several retail outlets to ensure they meet the Key Performance Index.
• Ensure a customized training program is developed to enhance the retail employee's skills and deliverables in the retail outlets.
• To ensure overall retail outlets operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth.
• Ensure retail employees adhere to 100% compliance with all company and local authorities' policies and procedures.
• Must be fast and precise in identifying solutions to address employee performance-related challenges.
• Monitor and administer all matters related to customer satisfaction for the retail outlets.
• Communicate consistently with the Retail Store Manager or Retail Consultants on information related to shop operations, promotions, and other issues.
• Ensure retail employees are constantly mentored and monitored to achieve the retail outlet's sales targets.
• Ensure retail outlets are visited regularly to ensure the outlets are managed effectively and efficiently.
• To provide after-sales services to end-user products and attend to customers’ complaints.
• Build and maintain good relationships with complex personnel, retail consultants, and customers.
• To ensure all orders issued are delivered on time and ensure the highest delivery ratio.
• To coordinate working schedules and daily operations of the outlets.
• To ensure a healthy stock level and perform a stock count on a monthly basis at all retail outlets.
• To conduct competitor surveys on the product's features, prices, and the activities that are taking place in other surrounding outlets.
• To provide feedback and work closely with the Sales & Marketing team to achieve company objectives.

Job Requirements:

• At least a Diploma/Degree in any discipline.
• Self-motivated with a positive attitude, and pro-active approach, possess strong leadership qualities, and a team player who can work with minimum supervision and is highly committed.
• Required Language(s): English.
• Excellent communication and organization skills.
• At least 3 years of working experience in a related field. Preferably those who are hands-on and have knowledge in managing retail outlets. Those from the FMCG industry are encouraged to apply.
• Must be computer literate and willing to travel outstation and work on weekends.
• Applicants must be willing to work in Subang UEP.
• Applicants should be Malaysian citizens or hold relevant residence status.

Company Overview:

Katrin BJ is the leading houseware supplier in Malaysia with a strong presence in Singapore and Vietnam. We are importers of global brands that are exclusive to us and also own our brands. We market quality products at affordable pricing.

Perks and Benefits:

Medical, Miscellaneous allowance, Parking, Insurance, Commission, Company Trip & Dinner.