End User Services Support L1

Job Title: End User Services Support L1
Division: Weir Minerals
Location: Batu Caves
Onsite

Purpose of Role: The End User Services (EUS) Support is a key member of the IT Service Management function and part of a diverse team, both in geography and experience. The Service Management function is responsible for service support in accordance with customer SLAs and delivering colleagues an excellent IT service experience.

Key Responsibilities:

1. Deliver: Delivery of defined end user services (EUS) to support the Weir business to agreed service levels and in collaboration with vendors where applicable while maintaining a polite and courteous manner.
2. Excel: Strive to excel by meeting or exceeding the Service Level Objectives and job-logging and recording all calls and related activity in Weir’s IT Service Management tool, ServiceNow.
3. Support: Provide installation, configuration, delivery, maintenance, and monitoring of EUS hardware, components, and services, in accordance with defined roadmaps, strategies, policies, and standards.
4. Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.

Job Knowledge/Education and Qualifications:

• Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.
• Experience working in a Level 1 role with IT qualifications, industry certificates, and/or relevant work experience in a Level 1 IT support environment within a medium to large organisation.
• Experience in maintaining and remediating EUS services and seeking opportunities to improve EUS operations.
• Exposure or technical experience across Windows 10, 11, Microsoft 365, Microsoft SCCM/Intune, Active Directory and solid hardware knowledge across laptops, PCs, mobile devices, and other equipment.
• Excellent communication and customer-facing skills with the ability to discuss technical content in an everyday relatable way.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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