Customer Service Executive - Fresh Grad are Welcome!

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

• Competitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus).
• Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training program to help you succeed.
• Employee engagement, recognition, and appreciation program
• Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
• Comprehensive insurance coverage
• Festival gifts, birthday vouchers, etc.
• Team Building