Technical Delivery Manager (eSignature Platform - DocuSign), Shared Platform

Technical Delivery Manager (eSignature Platform - DocuSign), Shared Platform

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

The Technical Delivery Manager will oversee the implementation, operation, and ongoing management of the electronic signature platform, specifically focusing on DocuSign integration within the organization. This role requires a strong technical background in software delivery, leadership in managing cross-functional teams, and an in-depth understanding of DocuSign’s features, including API integrations and user management. The TDM will ensure that the platform operates efficiently and meets the needs of the business, providing secure and compliant electronic signature capabilities.

Key Responsibilities:

• Lead the design, implementation, and support of the electronic signature platform using DocuSign.
• Manage a team of developers, architects, and support staff to deliver seamless integrations with other business systems.
• Oversee the full lifecycle of DocuSign projects, from requirement gathering to production release and post-launch support.
• Coordinate with business stakeholders to ensure the platform meets business requirements and compliance standards.
• Develop and manage timelines, budgets, and resource allocation for platform implementation and upgrades.
• Ensure platform scalability, security, and adherence to industry best practices.
• Manage DocuSign API integrations, including configuring templates, webhooks, and permission profiles.
• Collaborate with compliance, legal, and IT teams to ensure platform security and adherence to regulatory requirements.
• Provide training and support to internal users and stakeholders.
• Ensure continuous monitoring, maintenance, and optimization of the platform.

Minimum Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience managing technology delivery in large-scale enterprise environments.
• Proven experience with DocuSign or other electronic signature platforms.
• Strong understanding of DocuSign API integration, webhooks, and workflow automation.
• Experience with RESTful services, JSON, and Spring Boot is a plus.
• Knowledge of security protocols, compliance standards, and best practices for electronic signatures.
• Excellent leadership, communication, and project management skills.
• Ability to manage multiple projects simultaneously and deliver on tight deadlines.
• Experience with vendor management and contract negotiations.
• Familiarity with other electronic signature platforms.
• Experience in the financial or banking industry.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.