Service Engineer

Job Responsibility

1. Provide technical support, resolving issues, doing quality assurance checks.
2. Manage team & ensure team objectives are being carried out.
3. Display extensive working knowledge of industry standards & practices, including product details & company services offered.
4. Monitor and review work schedule on service & repair work for maintenance team.
5. Identify the root maintenance issues, develop ideas and propose solutions in the technical report.
6. Prepare quotations, technical reports, follow up, data analysis & summarizing collected data, provide regular reports to management.
7. Offer good customer service, including maintaining customer relationships & ensuring repeat customers by upselling products and services & taking care of any customer concerns or complaints quickly & professionally.

Job Requirements

1. Candidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma or Certificate in Electrical / Mechanical or equivalent.
2. Fluent in Bahasa Malaysia and English.
3. Strong project management skills.
4. Good leadership and interpersonal skills.
5. Strong analytical and problem-solving skills.
6. Able to work independently and effectively in a team environment.
7. Excellent in Microsoft Excel and PowerPoint.

Job Benefits

1. Monthly incentive.
2. KWSP / SOCSO included.
3. 14 annual leave per year.
4. We provide medical coverage.