Customer Delight for Social Media - Russian speaker

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our Client

Our client is a Social Media brand.

What you'll do

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level written and verbal communication skills in Russian;
• Good knowledge of English (B2 level) required;
• Good analytic skills and logical thinking;
• Proactive and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multitask and work under pressure;
• Availability Monday to Sunday, including rotating weekends;
• EU citizenship or work permit for Portugal.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Free healthy meals, such as salad, fruit, soup and bread, available to all employees;
• Health Insurance since day one in the company;
• Free company events and activities;
• Floor animation activities, with prizes every month.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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