Advanced Field Service Engineer

Innovate to solve the world's most important challenges

THE FUTURE IS WHAT WE MAKE IT.

Advanced Field Service Engineer

Bangsar South Kuala Lumpur

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

We are currently seeking a Advanced Field Service Engineer to join our team in our Bangsar South, Kuala Lumpur office.

Key Responsibilities

Technical

• Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).
• Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
• Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
• Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services
• Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
• Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
• Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).
• Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.

Customers

• Contract Retention
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
• Site audits.
• Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
• Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
• Ensuring delivery of value to Honeywell clients and customers.
• Attend and contribute to Account Planning sessions.

Health, Safety and Environment

• Ensure Playbook activities are completed each month.
• HSE assessments are carried out and updated annually for all contracts and projects.
• HSE Safety Plans are available at sites as required.
• Attend and participate in all HSE team meetings.
• Report safety observations (SOS)
• Carry out hazard and risk assessments for all tasks as per company policy and procedures.

Financials

• Assist with the financial control according to agreed budgets and plans.
• Forecast financials monthly and analyse throughout the month.
• Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager
• Estimates materials costs and quantities and ordering parts.
• Assist Service Operations Manager with outstanding debt recovery and under-billed projects.
• Generation of small work quotations including execution of works.

Quality

• Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
• Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.
• Ensure team documentation is current and participate in internal and external audits as required.
• Ensuring team compliance to KPIs

• Ensuring team compliance to KPIs

Key Experience & Capabilities:

• Must have an Engineering Bachelor Degree/Diploma

• 4-6 work experience preferred with relevant knowledge of Niagara Skills, BMS, FAS, CCTV and Security systems

• Good to have knowledge of Niagara Skills

• Knowledge of BMS, HVAC application engineering

• Understanding of control logics

• Instrumentation background.

• Understand PID controls & perform application engineering.

• Hands on experience on working BMS system & project execution.

• Ability to manage jobs and/ or projects to standards, budgets and deadlines, this includes the ability to carry out risk assessments and complete forecasts

• Ability to manage self and assist others, including contractors, to work in a safe manner

• Ability to identify safety improvements in the workplace

• Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role

• Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer requirements

• Ability to interact and build relationships with customers

• Timely completion of scheduled maintenance tasks an ad-hoc repairs
• Adherence to Honeywell Policy & Procedures.
• Customer Survey KPI (satisfaction, Advocacy).
• Contract Growth (Revenue).
• Core Customer Retention.

• Timely and effective financial forecasting.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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If a disability prevents you from applying for a job through our website, e-mail accessibility@honeywell.com No other requests will be acknowledged.

Copyright 2024 Honeywell International Inc.

Additional Information

• JOB ID: req459222
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 2000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt