Training Lead

Workplace Training & Assessment (Education & Training)

About the role

As the Training Lead at TRANSCOSMOS (MALAYSIA) SDN. BHD., you will be responsible for designing, developing and delivering effective training programs to support the Project. In this full-time position based in Kuala Lumpur, you will play a crucial role in upskilling and empowering the workforce to excel in their roles by conducting Product/Process/Soft Skill Trainings.

What you'll be doing

• Analyze training needs and design tailored training programs to address skill gaps and enhance the capabilities of the workforce
• Lead and mentor a team of call centre trainers, providing guidance, support, and performance feedback.
• Conduct regular team meetings and one-on-one sessions to review performance, address challenges, and discuss professional development.
• Develop engaging and interactive training content, including instructor-led sessions, e-learning modules, and on-the-job training materials
• Deliver trainings that effectively communicate key concepts, improve job performance, and foster a culture of continuous learning
• Evaluate the effectiveness of training initiatives and make data-driven improvements to ensure optimal learning outcomes
• Collaborate with quality analysts, subject matter experts and department heads to align training initiatives with business objectives
• Provide coaching and mentoring to support the professional development of the training team
• Stay up-to-date with industry trends, best practices, and emerging technologies in the field of workplace training and assessment

What we're looking for

• Minimum 5 years of experience in a training or learning and development role, preferably within the Education & Training or Workplace Training & Assessment industries
• Proven experience in training role within a call center / BPO setting, with at least 2 years in a leadership or supervisory capacity
• Demonstrated expertise in designing, developing, and delivering effective training programs using a variety of methodologies
• Strong facilitation and presentation skills, with the ability to engage and motivate learners
• Proficient in using training and development tools, such as learning management systems, authoring tools, and data analysis software
• Excellent communication, interpersonal, and problem-solving skills
• A passion for continuous learning and a commitment to staying ahead of industry trends
• A Diploma/ Bachelor's degree in any field.

What we offer

At TRANSCOSMOS (MALAYSIA) SDN. BHD., we are dedicated to providing our employees with a supportive and empowering work environment. Some of the key benefits you can expect include:

• Opportunities for professional development and career advancement
• Collaborative and inclusive company culture
• Flexible work arrangements to support work-life balance

About us

TRANSCOSMOS (MALAYSIA) SDN. BHD. is a leading global provider of outsourcing services, specializing in contact centre operations, digital marketing, and business process outsourcing. With a strong presence in Kuala Lumpur, we have built a reputation for delivering exceptional customer experiences and driving business transformation for our clients. Our commitment to innovation, excellence, and employee development has made us an employer of choice in the industry.

If you're excited to take on this role and contribute to the success of TRANSCOSMOS (MALAYSIA) SDN. BHD., we encourage you to apply now.