Customer Care Executive

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As a Executive, Customer Care, you will manage the Customer Care Centre, overseeing the Vacant Possession (VP) process from planning to key handover. You will handle customer enquiries, coordinate defect rectifications, and ensure customer needs are met to deliver an exceptional experience.

Why Join Us?

• Opportunity for professional growth and development within Paramount Property.
• A collaborative work environment focused on teamwork and customer satisfaction.
• Competitive Remunerations + Flexi-Benefits.

Key Responsibilities

1. Vacant Possession (VP) Process
   • Plan and coordinate all VP activities, including key handovers.
   • Ensure the VP timeline aligns with company standards and customer expectations.
   • Monitor and manage the completion of the Defects Liability Period (DLP) efficiently.
   • Work collaboratively with internal teams to resolve any issues promptly.
2. Customer Enquiries and Support
   • Handle and resolve all customer queries efficiently and professionally.
   • Proactively address customer concerns to ensure high satisfaction levels.
   • Serve as the key liaison between customers and relevant departments.
   • Coordinate with contractors for defect rectifications.
   • Carry out investigations to identify the root cause of defects.
   • Provide suggestions to resolve issues and implement measures to prevent recurring defects.
3. Operational Management
   • Oversee day-to-day operations of the Customer Care Centre.
   • Maintain accurate records and documentation related to VP, defect management, and customer interactions.
   • Continuously identify areas for improvement in customer service delivery.
4. Customer Experience
   • Ensure all interactions reflect Paramount Property's commitment to exceptional customer care.
   • Anticipate customer needs and provide solutions that exceed expectations.

Requirements

• Bachelor's Degree in Building Surveying, Business Administration, Customer Service or related field.
• Minimum 2 years of experience in managing the VP process from planning to the completion of the Defects Liability Period (DLP) in a property developer company.
• Experience in quality assurance and construction project sites is strongly encouraged.
• Energetic, proactive, and passionate about helping customers resolve issues effectively.
• Possess own transport.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Do you possess or have access to your own transportation?
• How many years' experience do you have as a Customer Care Executive?
• Are you willing to travel for this role when required?

Paramount Property, a wholly owned subsidiary of Paramount Corporation Berhad, is an award-winning property developer with an excellent track record of delivering quality products across Kedah, Penang, Selangor, and Kuala Lumpur.

Staying true to our company vision of ‘Changing Lives and Enriching Communities for a Better World,” we aspire to make a difference in the lives of the communities we operate within. We aim to fulfil our promise to be the People's Developer by building functional and practical spaces that will make a difference in people's lives. We design for life, place people first, and strive to uplift our communities.

We are proud to have been a past winner of the "Employers of Choice - Malaysia HR Award 2011” by the Malaysia Institute of Human Resource Management (MIHRM) and we have also been recognised as the "Best Company to Work for in Asia” by HR Asia in 2013. We believe in taking a proactive approach to employee wellness and have clinched the top spot in PERKESO Activ@Work Challenge four times in a row from 2017.

We are always looking out for innovative people who can perform and help to drive the company to greater heights.