Bank Customer Service Officer (Shift)

12 Months Bank Contact Centre Officers

Duration: 12 months contract + 2 months completion bonus
(Shift Allowance - $300)
Location: Alexandra Road
Working hours: 5 days work week [Mon-Sun], staggered shifts
Salary: Up to $3,500 depending on experience + last drawn

Job Description:

• Handle inbound phone inquiries from the public regarding credit cards, loans, mortgages, and other financial products.
• Manage incoming calls for both fraud and non-fraud departments, assisting customers with transaction disputes, unauthorized charges, lost or stolen cards, and account security concerns.
• Be assigned to a specialized team focusing on specific product categories to provide accurate and efficient support.
• Guide customers through account-related processes, such as balance inquiries, payment issues, and loan application statuses.
• Escalate complex cases to the appropriate departments while ensuring timely resolution and customer satisfaction.

Requirements:

• Comfortable with rostered shifts across 5 days work week and call center environment (Fast-paced and high-pressure work setting)
• Prior call center/customer service experience would be preferred
• Able to handle fast paced environment
• Comfortable with undergoing training and acquiring extensive knowledge of banking and financial policies.
• Singaporeans only