Digital Media Operator - Video productions

• Position: Digital Media Operator / Ingest Operator
• Responsible for: Ingest and Adpro
• Department: Operations
• Location: Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

• Ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner.
• Ingest material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
• FTP administration; transcoding; QC and reporting; digital file reviewing and ingest; various post-production techniques.
• Constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA.
• Fix and create broadcast compliant files for delivery using post production tools.
• Maintain current clients & revenues by ensuring the smooth running of ingest, adpro, and maintaining high standards of quality control and customer service.

Operational Efficiency

• Ensure low error rate – check material is available for ingestion within SLA.
• Work efficiently and effectively, using correct workflow and work procedures.
• Testing end to end for TV or broadcast products; reporting thoroughly back to agreed escalation routes.
• In conjunction with Traffic, prioritise ingest tasks to meet SLA's and customer requirements.
• Execute tasks proficiently: FTP and nVerge administration; transcoding; QC and reporting; digital file review and ingest; various post-production techniques.
• Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe.
• Use all technical tools efficiently and maintain an organised, structured and repeatable workflow.
• Follow Ingest Standard Operating Procedures.
• Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
• Maintain a customer-focused orientation at all times.

Documentation

• Issue a QC report for each clock on each order.
• Assist in creating and maintaining checklists and SOPs.
• File a fault report for any software or hardware deficiency.
• Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets.
• Be a part of a scheduled shift rotation.
• Assignments as required and relevant by Management to achieve the KPIs.

Qualifications

• A minimum of 3 years experience in ingest/post production services.
• A background in advertising or media AV support; knowledge of broadcaster, advertising and post house operations or workflow is an advantage.
• Good knowledge of digital/social and online formats (MP4, WebM, etc.).
• Good knowledge of broadcast file formats; MXF, MOV, etc.
• Good knowledge of Adobe Premiere.
• Basic understanding of Adobe Audition and audio editing software.
• Good knowledge of transcoders and file creation techniques.
• Good understanding of containers, codecs and encoding techniques.
• Optional: Good knowledge of After Effects, Photoshop.

Benefits

• Annual Leave: 15 days.
• Medical Leave: 14 days, as per government regulations.
• Hospitalisation Insurance: Employee only, upon confirmation.
• Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient).
• You will work on rotational shifts.