Quality Engineer

PURPOSE OF THE JOB

• Overall responsibility of developing and implementing quality initiatives to improve the quality of products and to influence the development of a customer-centered organization.
• Responsible for developing and improving Total Quality Malaysia Factory by initiating and implementing continuous improvement activities.

MAIN RESPONSIBILITIES

• Perform all duties in full compliance with all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures.
• Understand the problems customers and end users are experiencing with product quality, and work with the production team (or other relevant teams) to carry out corrective/preventive actions.
• Work with internal teams to increase customer satisfaction by improving quality.
• Responsible for driving Proactive Quality Analysis (PQA) and analyzing trends of quality to reduce quality and process variation to achieve KPIs.
• Work with Global Lab network team to ensure all measurement SOPs are fulfilled according to global standardization and ensure the maintenance of measurement devices.
• Responsible for overseeing and leading any customer meetings and internal meetings (Factory and Terminals) related to quality performance review and quality improvement plan programs.
• Work closely with Product Development and Operations team in specification review and setup, and quality control for new trial and product transfer projects.
• Review all product quality plans in Raflatrack and revise if needed according to change control and customer feedback as part of quality control.
• Responsible for reviewing and establishing quality control for any new and existing raw materials related to new trials and customer feedback, and work with Raw Material Claim person-in-charge for any improvements and specification establishment.
• Able to support product quality projects together with operations and continuous improvement team.
• Compile and analyze factory level monthly Total Quality performance and related information for management reporting and improvement action plans.
• Responsible for leadership, coaching, and development of staff and their roles working in QA and TCS.
• Demonstrated ability to lead teams and projects is required. Function as an effective team leader and promote harmonious and efficient working relationships internally and externally.
• Perform other duties as assigned by the superior.
• Support and ensure ISO compliance and requirements as well as support customer audit activities.
• Drive quality improvement projects and create awareness at the factory level by conducting quality sharing and training.
• Support Market’s claim handling and coordination with QE from other sites and customer visits if needed.
• Assist in overseeing calibration programs and ensure ISO compliance.

SAFETY, HEALTH & ENVIRONMENT

• Perform all duties in full compliance with all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures.
• Commit to factory safety culture and KPIs, e.g., near miss/observations/safety work reporting.

QUALIFICATION & SKILLS REQUIRED

Experience, knowledge, and skills

• A diploma/degree in an Engineering-related discipline.
• Minimum 1 – 3 years of working experience in the Quality department in a similar role, with a preference for 3 - 5 years.
• Good communication with customers, suppliers, and regional affiliates.
• High level of interpersonal skills and able to lead internally.
• Good teamwork and possess leadership qualities.
• Analytical and good problem-solving skills.
• Able to travel as business requires.
• Proficiency in both English and Bahasa Malaysia.

Behavioral Competencies (Leadership Principles)

• Leading by example.
• Good communication skills.
• Possessing energy and drive.
• Implementing with determination by setting targets and achieving results.
• Sharing direction by driving business strategy, communicating, and involving others as well as impacting and influencing the approach taken.
• Growing the right people by providing a base of motivation and improving coaching for staff.
• Thinking outside the box by innovating, renewing, and initiating action for improvement at the workplace.

Functional Competencies

• Safety knowledge
• Quality systems and tools
• Efficient manufacturing operations
• Leading Expert Organization
• Fact-Based Management
• Negotiating & Contracting
• Influencing
• Project work
• Virtual Teamwork
• Business strategy (SBU) understanding
• Problem-solving skills, e.g., A3, L6S, Lean Fundamentals
• Printing and converting skills
• Product knowledge