Head of Business & Growth I TNG

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation. Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

Oversee the client engagement, government relations, product development, product marketing & online platforms and sales of the Company. This role is also involved in all of the Company’s strategic positioning activities, executed through key functional channels.

Business Development:

• Identify and develop strategic plans to bring new brand collab partnerships and/or strategic alliance.
• Drive sales of products across all channels and market segments including opportunities in new customer bases and markets.
• Continuously research the market, monitor industry trends, and identify emerging opportunities to diversify and strengthen the sales channels.
• Monitor the performance of business development initiatives, measure success, and make data-driven adjustments to optimize results.
• Work closely with marketing in executing sales & marketing plans to drive sales growth & net profit.
• Minimize cost of ancillary sales cost (i.e., placement fee, etc.).
• Primary point of contact for strategic partners, fostering strong relationships and facilitating effective communication and collaboration.

Product Development, Product Marketing & Online Platforms:

• Oversee all TNG form factors and new products including offline and online in terms of end-to-end product development and innovation lifecycle. This includes end-to-end product conceptualization, design, POC, UAT, go-live and post-launch fixes.
• Implementation of our end-to-end Digital Platforms journey from designing and rolling out new functionalities to helping users optimize their online journey with TNG.
• Define and drive the product strategy and roadmap for our product offering, aligning with the company’s vision and market demands.
• Develop innovative, viable and best-in-class products meeting evolving customers' demands and drive revenue to the company.
• Delivery of a fully integrated Product Marketing and Go-to-Market strategy for TNG Products.
• Ensure effective implementation of product strategies.

Client Engagement (Expressway, Parking & Transit):

• Develop long-term partnership through strategic and tightly knitted engagements.
• Drive utilization growth through expansion of business pipelines.
• Enhance customer experience by meeting the needs & managing expectations.
• Driving parking acquisitions and expedite PayDirect enablement.
• Enhancing customer’s journey through seamless public mobility via TNG form factors.

Government Relations:

• Cultivate and build strong government relations to position TNG as a key partner to nation-building.
• Develop long-term partnership through strategic and tightly knitted engagements.

Other tasks as assigned by the superior.

Who should join us?

• 15 to 20 years related working experience with significant time spent in leadership positions that directly contribute to revenue growth, client engagement and market expansion.
• Expertise in developing business development strategies for B2B, B2C, and online platforms.
• Proven track record in driving sales growth and achieving revenue targets.
• Strong leadership skills to inspire and motivate cross-functional teams.
• Ability to foster a culture of collaboration and innovation across departments.
• Proficiency in talent development, mentoring, and succession planning.
• Strong analytical capabilities to assess market trends and competitive landscapes.
• Capacity to thrive in fast-paced, ever-changing business environments.
• Resilience in managing high-pressure situations and making critical decisions.
• Strong ability to define and execute business strategies aligned with organizational goals.
• Visionary thinking to identify growth opportunities and drive innovation.
• Experience in leveraging data analytics to optimize product and marketing performance.
• Knowledge of digital transformation and online platform management.
• Ability to integrate e-commerce and digital tools to enhance client experience.
• Understanding of financial metrics and KPIs to drive profitability.

Our Perks & Benefits:

• Hybrid, Flexi hours and home workplace subsidy.
• e-Wallet meal allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt for dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: careers@touchngo.com.my

Note: Only shortlisted candidates will be contacted.