IT Support Specialist

️ Stable company with a strong employer brand.

Mission-driven, customer centric organisation.

Opportunity to work with diverse, global teams.

️ Remote friendly work culture.

Competitive salary and performance bonus.

Responsibilities:

• Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs.
• Sets up new users and maintains their accounts through a wide variety of administrative control panels.
• Carefully prepares new computers according to each user’s unique environment.
• Demonstrates patience, humility, and is comfortable working in a fast-paced and rapidly changing environment.
• Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states.
• Provides direct support via phone, chat, or email and remote management tools to help people get through stressful technical issues.
• Experience with direct and self-guided remediation of server and network outages.

Qualifications:

• Near-perfect English speaking skills.
• 1-2 years of experience in IT / Help Desk.
• Entry to mid-level experience.
• Understanding the concepts of Active Directory and servers is ideal.
• A+ and N+ certifications are preferred. We will pay to have you certified if you do not have these certifications currently.
• Working knowledge and demonstrated experience with servers and networking equipment.

Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.