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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Explore a Chinatown like no other and be enchanted with the hustle and bustle as old meets new and historic buildings and local street vendors sit alongside bold new bars and restaurants. Four Points by Sheraton Kuala Lumpur Chinatown is a sleek addition to the neighborhood with a short walk to Pasar Seni MRT and LRT for easy access to the rest of Kuala Lumpur. Inspired by the local area, exposed raw bricks, warm wood and traditional jade hued tiles adorn the arrival lobby while breathtaking panoramic views of the city await at the reception. After a full day, relax at the outdoor splash pool, hit the gym or grab a handcrafted cocktail at the chinoiserie styled Jann and enjoy sweeping views of the Kuala Lumpur skyline. Hungry? Nibble on traditional Peranakan delights at Lady Yi’s Tea House or chow down on local specialties at Quan’s Kitchen. For travelers who love to explore, we look forward to welcoming you. Be part of #TheRevivalChinatown.