Manager- Contract Logistics/ SCM, Operations

About the client:

Our Client is one of the world's leading logistics providers and has a significant presence in Malaysia. Our Client specializes in providing integrated logistics services, including freight forwarding, supply chain management, and contract logistics. They are seeking a project manager with experience in warehouse/3PL operations to coordinate and execute projects, ensuring timely, on-budget delivery. A technical background, along with PMP/Prince II certification, is preferred for managing stakeholders and project documentation.

Job Overview:

Our Client is seeking a Manager - Contract Logistics/SCM, Operations. The role involves overseeing warehouse operations, ensuring efficiency, safety, inventory control, and adherence to health and safety standards, while managing and developing staff to meet targets. Key responsibilities include implementing best practices, managing customer relationships, and driving continuous improvement initiatives, with a focus on meeting customer deliverables and maintaining quality standards.

Responsibilities:

1. Contribute to the creation and implementation of best practice warehouse vision, strategy, policies, processes, and procedures to aid and improve operational performance.
2. Represent the company in a professional, enthusiastic, and positive manner.
3. Ensure an efficient warehouse operation that can fulfill operational and customer demand.
4. Provide a safe working environment, adhering to Health, Safety, and Environmental procedures, ensuring staff are aware and practiced by the team.
5. Plan, coordinate, and monitor the receipt, storage, and dispatch of goods.
6. Drive a zero-tolerance mindset for deviation from quality processes to ensure customer deliverables are met.
7. Understand customer needs and ensure alignment with the needs/commitments of the business.
8. Ensure inventories are accurate and control inventory levels by ensuring physical counts are conducted and reconciled with the automated system utilizing the help of the warehouse team.
9. Ensure the relevance and accuracy of all documentation relating to goods in and goods out, including labeling of all stock items.
10. Ensure efficient and effective use of warehouse space to include layout and future capacity requirements.
11. Develop and maintain metrics/KPIs, reports, process documentation, customer service logs, and training and safety records.
12. Create policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems.
13. Ensure that health and safety meet the required standards and that risk assessments are conducted.
14. Establish, monitor, and maintain high standards of security in the warehouse by setting security procedures.
15. Ensure that vehicles, machinery, and equipment are well maintained and fit for purpose.
16. Ensure that all lifting and maneuvering of products is carried out in accordance with manual handling procedures.
17. Coach, manage, and develop warehouse staff and team leaders to optimize performance and meet targets and deadlines.
18. Communicate with warehouse staff on a regular basis to make them aware of priorities, targets, and operational requirements.
19. Ensure effective warehouse and distribution operations by implementing department policies and procedures.
20. Set department objectives/KPIs and review and assess the ongoing performance of direct reports.
21. Work as part of the Management team to share ideas and improve operations, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements and customer deliverables.
22. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
23. Work collaboratively, negotiate, and engage with key stakeholders to facilitate delivery and compliance with department strategy.

Requirements:

• Minimum SPM Equivalent or Diploma holder
• Minimum 1 year of relevant experience in warehouse operations/customer service
• Good in Warehouse Management System and experience with handling electronic devices such as RF scanners, Ring Scanners
• Good in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA)
• Good problem-solving skills and experience in resolving problems creatively
• Able to communicate effectively with internal/external customers
• Positive mindset, team player, and high desire for learning
• Detail-oriented, analytical, and innovative