Customer Business Solution (Senior Executive / Assistant Manager)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Business Solution (Senior Executive / Assistant Manager). This role will be in charge of commercializing and implementing the company's Business Solutions among customers, within the perimeter she/he is responsible for, taking in consideration commercial, operational and IS constraints.

Job Responsibilities:

1. Contribute to the information Management Global Offer commercialization:

• Raise Sales Force awareness and understanding of the Business Solutions and the use of its different modules (LINK, EDI, REPORTING).
• Present our Global Business Solutions to clients.
• Customize specific demo based on requirements.
• Train customers to our Business Solutions tools (LINK, REPORTING).

• Analyze customer needs in terms of Business Solutions and write related requirements.
• Support tenders in terms of Business Solutions.
• Ensure customer Business Solutions development and proper deployment.

• Write Business Offer operating process.
• Write requirements needs and/or functional requirements specification of Business Solutions systems evolution.
• Write specific requirements for EDI.
• Support Customers to all Business Solutions tools (LINK, REPORTING).
• Ensure Level 1 support on Business Solutions applications to internal users.
• Build and provide key indicators (KPI, KOI, KFI).
• Manage overall implementation project or focused on an expertise (LINK, EDI, Reporting).

• Provide tools to teams in charge of Data Quality for internal monitoring.
• Train teams in charge of DQ on tools and/or internal reporting to cover any DQ discrepancies.
• Coordinate with MIS on technical issues raised by DQ issues.

• Detect potential dysfunctions and/or entries deficits in our business solutions systems and coordinate correctives actions with quality service (root causes).
• React to any rising information related to process gaps.

• Provide elements for customers’ contractual activity reviews.
• Participate to improvement plans and customer productivity implementation and monitoring.
• Conduct regular reviews with customer on Business Solutions deployment.

• Monitor the market’s best practices.
• Come up with new ideas and suggest them to the team.
• Act as pilot for any substantial functionalities made by MIS.

• Alert and report dysfunctions to Management.
• Inform Management of any significant quality service deterioration.

• Ensure Level 1 support to customer on Business Solutions tools.
• Create and maintain proper documentation on customer profile on the CBS scope.

• Carrying out any other request made by manager.

Job Requirements:

• Proven track record in a similar role, including team coordination leadership in an international environment.
• Experience in management system implementation or maintenance.
• Problem solving and continuous improvements experiences.
• Master degree: Information Technology, Economics, International Affairs or Equivalent.
• Good knowledge in overland, Air and Sea transportation.
• Excellent presentation and communication skills in English.
• Service minded personality and customer facing experience.
• Operational excellence oriented.
• Well organized & structured mindset.
• Good knowledge of MS Office / BI & data visualization tools.
• Ability to work under pressure in a matrixed organization.
• Ability to travel.