Bank Teller , Executive

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Ensure that any work assigned is properly carried out in accordance with Head Office guidelines, procedures, and instructions. To perform the duties as teller/cashier’s functions relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve the Bank’s goals and objective performance.

Key Responsibilities

1. Handle daily cash withdrawals, deposits, opening/closing of accounts, banking transactions, remittances, etc.
2. Attend and resolve customer complaints where possible or otherwise, redirect to appropriate personnel.
3. Assist in checking and completion of documents, forms, and procedures for opening current, savings, or fixed deposit accounts.
4. Check counter’s daily transaction vouchers.
5. Attend to Unclaimed Money accounts.
6. Assist in educating customers on proper usage of banking facilities.
7. Ensure timely submission and checking of relevant reports to Management.
8. Maintain SIMS.
9. Ensure merchandising items, application forms, and display items are sufficient, in proper locations, in good order, and according to location standards set by the Bank.
10. Attend to VIP customers.
11. Assist in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.
12. Assist customers in applying for BOCnet and checking the internet banking application forms.
13. Maintain and update customer information in the system.
14. Review existing individual profile customers and perform customer reviews diligently in accordance with the bank’s CDD/KYC guidelines.
15. Introduce and promote financial products of the Bank and cross-sell referrals where deemed necessary.
16. Embrace the Bank’s Core Values and Behavior and promote Customer Service Excellence at all times to build a world-class bank in the new era.
17. Continuously engage and support the Bank’s Digital Transformation Journey initiatives.
18. Keep abreast of the provisions and changes in the Statutory requirements, Head Office Policies, and Bank Negara Malaysia’s Guidelines to ensure compliance in all aspects of human resource and administration matters.
19. Adhere to and ensure compliance with the policies, procedures, and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc., as well as all other operating policies/procedures and regulatory rules at all times.
20. Perform any other functions as assigned by Management from time to time.

Education/Professional Qualifications

Minimum SPM qualification.

Work Experience

1-2 years banking operation experience. Fresh graduates are encouraged to apply.

Personal Attributes & Characteristics

• Hardworking, passionate, and good time management.
• Willing to learn new skills.
• Team player.

Knowledge/Tools/Skills

Familiar with general computer applications such as MS Word, Excel, and PowerPoint.

Established in 1912, Bank of China is the oldest bank in China. It has been ranked one of the world's top banks in terms of core capital by The Banker. Bank of China has been included in the Fortune Global 500 for 13 consecutive years. Bank of China is the first and the only Chinese bank that has a presence in all major continents. At present, the bank offers financial services through its global network of over 560 overseas offices in 25 countries and regions. We are inviting qualified candidates to join us as: