Retail Outlet Supervisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? The more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Identify different customer needs and provide solutions that ensure customer satisfaction.
• Maintain quality customer service through optimized processes, feedback to the country retail team, and conducting retail audit reviews within the specified area.
• Support country sales & marketing campaigns at retail points-of-sale.
• Ensure effective implementation of Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance.
• Maintain awareness of competitor activity and recommend tactics to counter emerging threats by competitors at both Area and Local levels.
• Implement standardized guidelines & procedures to track and monitor adherence and performance.
• Train frontline staff in Best-in-Class Retail.
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets.
• Sourcing cost-efficient local contractors and suppliers for the proper maintenance of store operations and quality retail experience.
• Manage outsourced suppliers and staff to ensure effective running and staffing of retail outlets.
• Liaise with the country to coordinate and support outlet development and management.
• Prepare store scorecards and standardized outlet management processes.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in the designated area.
• Maintain the Petty Cash Fund of the designated area and prepare reports for budgeting and tracking purposes.
• Coordinate and consolidate data transfer between Express Centers and the country office.
• Monitor area performance by implementing a store scorecard sheet.
• Review and analyze effective uses of shipment automation and customer take-up at Point-of-Sale (POS).
• Implement store hours that reflect customer needs and ensure consistent implementation in the given area.
• Handle the rostering of store officers and ensure low absenteeism and tardiness among frontline staff.
• Ensure outlets in the given area have proper supplies and marketing collaterals.
• Monitor staff performance regularly and conduct training or mentoring as deemed fit.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• A minimum of 4 years of experience in retail sales and area marketing.
• Experience in sales/sales processes.
• Knowledge and understanding of the retail trade from a service and sales perspective.

OUR OFFER
• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!