Head of IT Governance

We are seeking an experienced and strategic leader to join our IT team as the Head of IT Governance and Change Management. This pivotal role involves managing IT risks, ensuring robust governance frameworks, overseeing change management processes, and maintaining strong vendor relationships.

This role is pivotal in leading the transformation journey, addressing systemic issues, and fostering a culture of accountability and innovation within the GCDIO organization. The successful candidate will act as a trusted advisor to the GCDIO and other senior leaders, contributing to a culture of operational excellence and regulatory compliance.

Responsibilities:

• Develop, implement, and maintain IT governance frameworks, ensuring alignment with regulatory requirements, industry standards, and best practices.
• Lead IT risk management initiatives, including identifying, assessing, and mitigating risks to ensure compliance with internal policies and regulatory expectations.
• Ensure timely and accurate reporting of IT risks and compliance metrics to management, risk committees, and board committees.
• Manage IT audits, both internal and external, ensuring readiness and swift remediation of Findings
• Establish and enforce policies, standards and procedures that guides IT/Digital Innovation.
• Establish and enforce structured management protocols for IT systems and processes.
• Leverage change management in process improvement frameworks to drive eKiciencyand enhance user satisfaction.
• Design and implement a comprehensive vendor management framework that aligns with organizational goals and IT governance standards.
• Co-lead the evaluation, selection, and onboarding of IT vendors, ensuring optimal cost, quality, and compliance with organizational requirements.
• Establish and oversee vendor performance metrics (SLAs/KPIs), conducting regular reviews to ensure adherence to contractual obligations and quality standards.
• Foster strong relationships with key vendors to ensure alignment with the banks operational and strategic priorities.
• Identify, assess, and mitigate risks associated with third-party vendors, including operational, financial, and compliance risks.
• Champion Governance and Change management as a tool for driving innovation. In achieving customer centric and operational eKiciency goals
• Assist and ensure alignment with vendors to identify and integrate new technologies and solutions that adhere to IT governance frameworks and organizational strategies.

Requirements:

• Proven experience in governance, risk management, and/or change management, customer experience strategy, process improvement and vendor management.
• Strong leadership qualities with the track record of inspiring teams and delivering transformational results.
• Exceptional communication skills, with the ability to prepare and present high-quality reports to senior leadership and board committees.