Senior Technician, IT Site Services

Date: Jan 21, 2025

Functional Area: Information Technology (ITM)
Career Stream: IT Site Services (SSE)
Role: Senior Technician (STE)
Job Title: Senior Technician, IT Site Services
Job Code: STE-ITM-SSE
Job Level: Band 05
Direct/Indirect Indicator: Indirect

Summary

Detailed Description

Performs tasks such as, but not limited to, the following:

• Provides direct support on all IT technical problems on the factory floor production lines.
• Completes computer setup, operating system, client software updates, security patching, and follows up on audit issues.
• Provides daily support to end users and resolves eHelpdesk tickets.
• Assists IT Solutions/Infrastructure Assistant or above on all functions.
• Troubleshooting & problem resolving skills.
• Good communication (both oral and written).
• Good knowledge of the Windows OS (server and client) and the desktop operating environment.
• Fundamental knowledge of networking concepts.
• Fundamental knowledge of infrastructure diagnostic tools and processes.
• Fundamental knowledge of end-point security management tools and processes.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 1 to 3 years of related experience; experience in similar job roles.

Typical Education

Two or three-year community college diploma or consideration of an equivalent combination of education and experience.

Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.