Front Office

Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities:

1. Guest Services:
   • Welcome guests as they arrive at the hotel.
   • Check guests in and out, ensuring a smooth process.
   • Provide information about hotel services, facilities, and policies.


2. Reservation Management:
   • Handle guest reservations, including check-ins, check-outs, and modifications.
   • Confirm room availability and assign rooms to guests.


3. Customer Assistance:
   • Address guest inquiries, requests, and concerns promptly and professionally.
   • Provide directions and information about local attractions and services.


4. Payment Handling:
   • Process guest payments and maintain accurate billing information.
   • Handle cash, credit card transactions, and maintain a balanced cash drawer.


5. Telephone Operations:
   • Answer phone calls, take messages, and provide information to callers.
   • Handle guest requests and room service orders via phone.


6. Front Desk Operations:
   • Keep the front desk area clean and organized.
   • Manage and distribute incoming faxes, emails, and packages.


7. Concierge Services:
   • Assist guests with restaurant reservations, transportation arrangements, and other concierge services.
   • Provide recommendations for local attractions, dining, and entertainment.


8. Guest Relations:
   • Build positive relationships with guests to enhance their overall experience.
   • Handle guest feedback and resolve any issues or complaints.


9. Security and Safety:
   • Monitor the lobby and entrance area for security purposes.
   • Follow hotel safety and security protocols.


10. Collaborate with Other Departments:
    • Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.


11. Shift Handovers:
    • Provide detailed shift reports and updates to the next receptionist on duty.


12. Technology Proficiency:
    • Use hotel management software for check-ins, check-outs, and reservation management.
    • Operate office equipment such as phones, computers, and key card systems.

Qualifications:
• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in a hotel or hospitality industry preferred.
• Strong customer service and communication skills.
• Ability to handle stressful situations and resolve conflicts.
• Knowledge of hotel operations and local attractions.
• Familiarity with hotel management software is advantageous.

Working Conditions:
• Front office receptionists in hotels may work in shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage at the front desk.

Job Types: Full-time, Part time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,700.00 per month

Benefits:
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:
• Afternoon shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:
• Overtime pay
• Performance bonus

Company information

Registration No. 202304001414