Assistant Store Manager/Store Manager (Malaysia Pahang/KL)

Assistant Store Manager/Store Manager (Malaysia Pahang/KL)

To maximize sales productivity while nurturing, developing, and motivating a strong Sales Associate team and creating a memorable and pleasant customer shopping experience.

Key Responsibilities

• Directly responsible for sales and profit performance in assigned store.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.
• Provides continual feedback to the Merchandising team.
• Understands and prioritizes input to the Merchandising team, Product Presentation & Creative Presentation team regarding merchandise presentation.
• Supervises and develops store staff to meet sales, margin, expense, and customer service standards.
• Responsible for ongoing evaluation, development, and training of store teams.
• Directs execution of promotional strategies and programs to support sales and profit objectives.
• Manages the store team to maximize sales and profit performance.
• Establishes weekly sales goals for the team and monitors performance.
• Establishes and monitors all store standards in collaboration with Operations Manager and Floor Manager.
• Responsible for achieving store shrinkage goals and implementing Asset Protection procedures.
• Coaches and mentors store team to support exceptional customer service standards.
• Identifies potential improvements in store operations and merchandise flow.
• Communicates special requirements relating to customer needs or competition.
• Maintains appropriate and balanced inventory levels.
• Provides guidance in the implementation of internal fixtures and merchandise presentation practices.
• Partners with the creative team to review store merchandise layouts.
• Ensures adequate store maintenance and housekeeping.
• Establishes sales and performance criteria.
• Creates programs to motivate personnel to build unit sales and volume of transactions.
• Directs orientation and on-the-job training of new store management personnel.
• Manages and evaluates implementation of customer service activities and policies.
• Monitors development of client books to expand the customer base.
• Handles unresolved customer problems beyond managers’ abilities.
• Accountable for the management of the sales team.
• Consistently plans for succession for current and future positions.
• Evaluates team performance quarterly and annually.
• Identifies areas of need and formulates suitable development programs.
• Partners with Training Manager to provide guidance in training and coaching of staff.
• Ensures proper implementation of agreed-upon training programs at store level.

Skills

• Enthusiasm and ability to build and maintain a sophisticated environment consistent with Ralph Lauren lifestyle philosophy.
• Strong business acumen.
• Ability to manage and develop staff.
• Ability to foster relationships with cross-functional teams and promote a collaborative approach.
• Experience managing a team and demonstrating strong leadership skills.
• Proactive and self-motivated.
• Flexible with hours to suit business needs.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent time management skills with the ability to prioritize workloads.
• Basic knowledge of computer software (MS Word, MS Excel, MS PowerPoint, MS Outlook).