Sales Support Specialist

Our Incora Story is really taking off – we’d love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking an exceptional professional to join us as a Sales Support Specialist

As a Sales Support Specialist you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support.

This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organization. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.

English language is a must, Mandarin would be preferred but not essential. A positive attitude and strong work ethic are the main attributes we are looking for.

Responsibilities

• Maintain positive working-relationships with external customers and all inter-working departments and personnel.
• Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests.
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day.
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions.
• Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily).
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements.
• Process daily release orders system and verify against contract to ensure information is correct.
• Process material returns (RMA's) as requested by the customer.
• Understand and ensure proper quality flow downs are in place for contract review.
• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating.
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders.
• Prepare and follow through with customer expedite request.

Requirements

• Previous sales experience would be considered an advantage.
• Strong verbal and written communication skills in English (Mandarin, preferred, not essential).
• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously.
• Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
• Detail oriented.
• Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required.
• Experience of working within a Sales or Customer Service environment (within the aerospace industry, is preferred).
• Proven ability to work well and provide quality service to internal customers, as needed.
• Proven ability to work well within a team environment to produce positive results.

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About Us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We Pride Ourselves On Offering

• Industry-leading capabilities.
• Innovative solutions.
• Greater customer value.
• Trusted supplier relationships.
• Business growth and operational efficiency.

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.