Payment Processing Specialist - Penang

Job Description

1. To verify and authorize remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
2. Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
3. Together with the team, to work and target SLA is met at all times.
4. To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
5. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
6. To participate in UAT/Projects as and when required.

Job Qualifications

1. Preferably at least 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
2. Relevant background for Payment Investigation/Payment screening will be an added advantage.
3. Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
4. Proficient in Microsoft Windows applications – Word, Excel & Power-point.
5. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
6. Resourceful and able to multi-task independently with confidence in a time-critical environment.
7. A self-motivated & pro-active person in managing operational efficiency and promoting process improvements.
8. A risk-conscious person who ensures internal controls and procedures are complied with closely.
9. A meticulous and accurate person with an eye for details.
10. A confident, diplomatic, and tactful person in problem resolution and decision making.
11. A passionate person with a customer-oriented mindset and a firm believer in Quality discipline.