Retail Operations Executive

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

Position Purpose:

As the Retail Operations Executive, you will manage the sales and operation function of the business. Reporting to the Senior Channel Manager, you will be responsible for developing and analyzing market reports, sales reports, and sales commission and incentive reports. You will lead and motivate the retail staff across numerous counters within Malaysia.

Responsibilities:

• Build and achieve retail/counter sales with knowledge of sales trending, trade stock holdings, and historical sales/targets. Tracking of daily counter sales.
• Build and maintain good working relationships with retailers and customers.
• Work closely with the marketing team and execute activities at floor level to achieve brands’ objectives in wholesales & inventory.
• Ensure correct standard of merchandising at respective counters according to brands’ guidelines.
• Set retail and control trade stock holdings for each counter.
• Check on the counter POS system and MIM system.
• Monitor stock levels and stock movement and ensure availability of stocks on each counter.
• Check and monitor the physical quantity of GWPs/sample/testers on each counter.
• Ensure that all BITAs are prepared and available on the selling floor on time.
• Monitor the counter maintenance and image.
• Responsible for retail staff recruitment (sourcing, interviewing, hiring) and training.
• Manage retail staff disciplinary and operations.
• Prepare and monitor the retail staff work schedule.
• Encourage and build teamwork among retail staff to ensure cooperation towards achieving brand goals.
• Involved in new product launches and related events.
• Responsible for market reports, sales reports, and sales commission and incentive reports.

Requirements:

• Tertiary qualification or equivalent combination of relevant working experience.
• At least 3 to 5 years working experience in the retail industry; prior experience in the beauty industry is an advantage.
• Retail supervisory experience managing retail staff.
• Proficient in MS Office Applications, especially MS Excel.
• Good written and verbal communication skills.
• Able to work under pressure with minimum supervision.
• Display initiative with a pleasant disposition.
• Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

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