Customer Success & Implementation Specialist

Key Projects

• Lead end-to-end implementation of SaaS solutions for enterprise clients.
• Manage technical integrations with cloud platforms (AWS, Azure, GCP).
• Act as the primary contact for clients, ensuring smooth onboarding and adoption.
• Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

• Own the entire customer implementation lifecycle, from onboarding to ongoing support.
• Ensure integrations are delivered on time, within scope, and aligned with business needs.
• Proactively identify and address technical and operational gaps for customers.
• Facilitate customer training, workshops, and best practices for product adoption.

Must Have

• 3+ years of experience in customer success, implementation, or technical account management.
• Strong technical background (Computer Science, IT, or related field).
• Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
• Familiarity with project management tools (JIRA, Confluence, Trello).
• Excellent problem-solving and stakeholder management skills.

Nice-to-have

• Experience in SaaS, HR tech, or enterprise software.
• Knowledge of Agile, Scrum, or DevOps methodologies.
• Strong presentation and training capabilities.

Level / Grade

• Report to the Head of Customer Experience.

Work arrangement / Location

• Hybrid role based in KL