Junior IT Technician

Streamline is a creative development studio specializing in full video game development, interactive digital assets, and metaverse creation. Our reputation is we provide experienced professionals to help bring the most demanding projects from concept all the way through production with our technical knowledge of established industry standards for high-performance results along every step. And that means when you come to work at Streamline, expect to be challenged like you’ve never been challenged before.

We are a games company, a creative company, and people who work fast under pressure—a productive attitude is critical to a high-functioning team. Our goal is to keep the process straightforward.

Streamline Values

• Responsibility
  • We understand the significance of our role. Every promise, deadline, and milestone reflects our deep responsibility to our clients and the privilege of over two decades in the industry.
• Accountability
  • We take ownership of our work and our mistakes. Accountability fosters teamwork and ensures the quality of our deliverables. It also builds trust between us and our clients.
• Discipline
  • Making games is fun, but it demands rigorous discipline. Our strict adherence to workflows, processes, and schedules is what sets Streamline apart.
• Hard Work and Team Work
  • We believe in finishing together. Our commitment to high-quality work is matched by our dedication to supporting each other and our clients to the very end.
• Communication
  • Clear and thorough communication is key at Streamline. We ensure everyone—from team members to clients—is aligned and informed.
• Mastery
  • Our expertise is built on years of experience with the world’s leading games, engines, and platforms. We are committed to kaizen—continuous improvement—ensuring we remain at the forefront.
• Curiosity and Continuous Learning
  • The video game industry is ever-evolving. We are perpetual learners, always adapting and applying the latest knowledge to stay ahead.

Description

As a Junior IT Technician, you will support the studio’s technical operations by ensuring smooth functioning of IT systems, including hardware, software, and networks. Reporting to the Lead IT Technician, you will assist in troubleshooting technical issues, setting up workstations, and maintaining IT infrastructure. This role is perfect for someone with a passion for technology, a problem-solving mindset, and a desire to grow within the gaming industry.

Performance Metrics

Junior IT Technician will be measured according to the metrics below, on a six (6) score rating scale:

• Technical proficiency: Demonstrated knowledge and ability to troubleshoot and resolve common IT issues.
• Ticket resolution time: Average time taken to resolve assigned tickets or tasks.
• Adaptability to new technologies: Ability to quickly learn and apply new technologies or tools in the company.
• First-time resolution rate: The percentage of issues resolved without needing to escalate to IT Manager/Lead.
• Documentation Accuracy: Measure how well the technician documents issues, resolutions, and IT systems for future reference.

Job Skills

Junior IT Technician will possess the following job skills:

Beginner-Level

• Inventory management
• Hardware troubleshooting and management
• Software troubleshooting and management
• Documentation management
• Ticketing system management
• Employee onboarding
• Networking troubleshooting and management

Additional Skills

Every Junior IT Technician must also demonstrate at least 1 additional competency at beginner-level:

• Basic knowledge of tools such as version control systems (e.g. SVN, Perforce, and GIT)
• Experience with Linux, specifically enterprise distributions
• Working knowledge of scripting languages (Powershell, Python, etc.)
• Experience with standard game industry software including Autodesk 3DS Max, Maya, Blender, Unreal Engine, Photoshop, etc.
• IT certifications (Cisco, Microsoft, Amazon, Red Hat, etc.)