Customer Service Advisor

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Your responsibilities as Customer Service Advisor will include but are not limited to:

• Provide excellent and personable Customer Care to Frasers Group customers through all available channels.
• Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs.
• Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.
• Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice.
• Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
• Any other assignments as directed by immediate superior as and when required.

Requirements:

Candidate must have the following requirements:

• Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent.
• Fresh graduate or previous 1 year experience in customer service or call centre.
• Excellent written, verbal and presentation skills.
• Committed to the delivery of an exceptional level of customer service.
• Excellent PC literacy and a working knowledge of Microsoft packages.
• Ability to work well under pressure and multitask.
• Ability to pay close attention to detail and not scared to challenge the norm and think outside the box.
• Natural ability to work independently within an established team.
• Show respect to others in a positive manner and build strong working relationships.
• Strong team player and role model, capable of gaining trust from your team and peers.
• Enthusiastic, positive, resourceful, and resilient.
• Able to work on night shift during weekdays, weekends and public holidays.
• Able to work full time in office, based in Malaysia.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Adviser?
• Have you worked in a call centre before?
• How would you rate your English language skills?

Frasers Group is a global powerhouse within retail, made up of household names such as Sports Direct, USC, Flannels, Jack Wills, etc. Sports Direct Malaysia currently operates a total of 34 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, providing the widest variety of choice and value. The company employs more than 1000 staff with a view to expanding rapidly across Asia in the coming years.