SALES COORDINATOR - MALAYSIA

This role will be responsible for overseeing and enhancing customer service operations and logistics planning, using ERP systems (D365) for managing logistics and customer service processes. It is envisioned that this role will ensure optimum customer satisfaction levels, in balance with smooth and efficient production and logistic operations.

Main Task

1.0 Customer Service

• Primary contact point for customers (internal & external), transporter, and freight forwarder.
• Develop and maintain strong relationships with customers, vendors, and logistics partners.
• Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
• Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations.
• Address inquiries, resolve issues, and provide information in a timely and professional manner.
• Collaborate with internal teams, including Production, Quality, and Finance to ensure seamless service delivery.
• Analyze and report customer service metrics, identifying areas for improvement and implementing solutions.
• Handle customer complaints and returns, ensuring swift resolution and customer satisfaction.

2.0 Logistic Planning

• Plan, coordinate, and optimize logistics planning, including shipment schedules, inventory management, and distribution processes.
• Utilize and maintain logistics and customer service systems to track orders, manage customer interactions, and streamline operations.
• Monitor inventory levels and coordinate with the warehouse team to ensure optimal stock levels and replenishment.
• Analyze and report on logistics performance and customer service metrics, identifying areas for improvement and implementing solutions.

3.0 Operation

• Support implementation of new technologies, processes, and their updates/upgrades.
• Organize, store, and manage commercial documents (hardcopy and soft copies).
• Support audit (internal & external) processes in terms of document compilation, preparation, and possibly presentation.

Experience Requirements

• Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment.
• Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities, detail-oriented, able to work under pressure.
• Ability to work both independently and collaboratively as part of a team in a multi-cultural, regional environment.
• Strong organizational and multitasking abilities.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.

Skill Requirements

• Proficient in Bahasa Malaysia, English, and Mandarin.
• Proficient in MS Word, Excel, Outlook, and PowerPoint.
• Knowledge of INCOTERMs, Import-Export documentation, and process flow.
• Experience in using corporate resource planning tool, Microsoft D365 is preferred.

Interpersonal

• Pleasant & eloquent.
• Independent.
• Resourceful.
• Collaborative.
• Eager learner.
• Problem solver.
• Careful, detail-oriented.