Customer Services (Bahasa & English)

Bahasa and English Speaking Customer Service Specialist

Job description

1. Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
2. Professionally handle high volume of inquiries from clients and customers.
3. Understand and deliver business strategies to improve customer services through the execution of self-service, and continuously identify work process improvements.
4. Perform business-based administrative duties whenever required.
5. Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
6. Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.

Job requirements

1. Applicants with a college degree or above, fluent in English and Bahasa (Mandarin or other language is a plus), experience in customer service center, analytical thinking, and high problem-solving skills.
2. Working experience in the travel industry (online travel agency is preferred) is a must.
3. Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused.
4. Customer service skills – Attentiveness, empathy, patience, consistency, persuasion, immaculate telephone manners, and communication skills.
5. Stress tolerance and ability to work in a pressured environment.
6. Working hours: 8-hour work system, multi-shift scheduling, all shifts have five days work and two days off. Able to work on public holidays and weekends.