Tour Operations (Penang Branch)

Travel Agents/Consultants (Hospitality & Tourism)

Company Description:
Golden Destinations by ICE Holidays Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

This is a full-time on-site role as a Tour Operations Executive at Golden Destinations by ICE Holidays Sdn Bhd's office in Malaysia.

Responsibility

• To deal with the overseas DMC, Accommodation or cruise line principle;
• To assist in making booking in cruise line booking engine; OR
• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR
• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)
• To compile and maintain records of business transactions to ensure all documentations are properly filed;
• Recording orders for all related tour services;
• To provide full support for tour packages sales and departures;
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
• To participate in all field work, including Airport duties and travel fairs

Requirements

• Requires candidates with minimum 2 years of working experience in the Travel industry.
• Good follow up skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic computer skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Today, ICE Holidays Sdn. Bhd. is a leading Business-to-Business (B2B) Travel Wholesaler in Malaysia. Our ‘B2B Travel Wholesale’ business model is unique as we offer our partners ready-made products and packages, with advertisements and promotions support. Together with our established and matured “Golden Destination” branding, it allows our partners including the smaller agents to confidently conduct their sales and compete with other bigger agents in town. It also gives assurance to their customers on the quality of the products using our Brand. Our marketing concept is that we developed marketable travel packages once we grasped the demand and trend of the market. These packages are then offered through our ‘dynamic’ B2B booking engine by our partners to their customers.

ICE Holidays will continuously to innovate itself and through the support from over 400 of our aggressive partners and new partner in the ASEAN region, ICE Holidays is set to be the leading Travel Wholesaler in Asia in the near future.

ICE Holidays is committed to strive towards our customer satisfaction in areas of more quality value for money of our products & services. The management and all employees are committed to the company quality policy through effort in:

Innovative : Talent team develop great products and services; Agile, innovative, and quality conscious team of resourceful people dedication to the best.

Competitiveness : Provide competitive pricing to achieve customer satisfaction.

Ethical : Precedent for an honest, fair and ethical business.

Today, ICE Holidays Sdn. Bhd. is a leading Business-to-Business (B2B) Travel Wholesaler in Malaysia. Our ‘B2B Travel Wholesale’ business model is unique as we offer our partners ready-made products and packages, with advertisements and promotions support. Together with our established and matured “Golden Destination” branding, it allows our partners including the smaller agents to confidently conduct their sales and compete with other bigger agents in town. It also gives assurance to their customers on the quality of the products using our Brand. Our marketing concept is that we developed marketable travel packages once we grasped the demand and trend of the market. These packages are then offered through our ‘dynamic’ B2B booking engine by our partners to their customers.

ICE Holidays will continuously to innovate itself and through the support from over 400 of our aggressive partners and new partner in the ASEAN region, ICE Holidays is set to be the leading Travel Wholesaler in Asia in the near future.

ICE Holidays is committed to strive towards our customer satisfaction in areas of more quality value for money of our products & services. The management and all employees are committed to the company quality policy through effort in:

Innovative : Talent team develop great products and services; Agile, innovative, and quality conscious team of resourceful people dedication to the best.

Competitiveness : Provide competitive pricing to achieve customer satisfaction.

Ethical : Precedent for an honest, fair and ethical business.

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