Retail Outlet Supervisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Identify different customer needs and wants and provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimized processes, giving feedback to the country retail team, and conducting retail audit reviews within their specified area.
• Support country sales & marketing campaigns at Retail point-of-sale.
• Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance.
• Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance.
• Train frontline staff in Best-in-Class Retail.
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets.
• Source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience.
• Manage outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets.
• Liaise with the country to coordinate and support outlet development and management.
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in the designated area.
• Maintain the Petty Cash Fund of the designated area and prepare reports for budgeting and tracking purposes.
• Coordinate and consolidate data transfer between Express Centers country office.
• Monitor area performance by implementing a store scorecard sheet.
• Review and analyze the most effective uses of shipment automation and customer take-up at Point-of-Sale (POS).
• Implement store hours that are most reflective of the needs of customers and ensure that this is consistently implemented in the given area.
• Handle the rostering of store officers and ensure that all frontline staff in the given area have low absenteeism, low tardiness, and are properly groomed at all times.
• Ensure that outlets in the given area all have proper supplies and marketing collaterals.
• Monitor staff performance regularly and conduct training or mentoring to staff as deemed fit.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• A minimum of 4 years experience in the field of retail sales and area marketing.
• Experience in sales/sales processes.
• Knowledge and understanding of the retail trade from a service and sales perspective.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!