Coordinator - Accounts Receivable

About the Role:

You will provide financial, transactional and administrative services to ensure delivery of accounts receivable activities across the Association. You will resolve requests and customer enquiries, prepare analysis and reports for decision-making and support audit processes. You will work at our office in Petaling Jaya and report to the Manager - Accounts Receivable.

You Will:

1. Process invoices, receipts and cash applications.
2. Research and submit invoice, credit and refund requests.
3. Resolve AR inquiries and service requests from business and customers including items in team inboxes.
4. Process credit and debit memos and refunds coming through workflows.
5. Contact customers and business owners to collect invoice payments.
6. Contact customers and business owners to resolve aged invoices.
7. Perform month end close activities and reporting.
8. Perform monthly reconciliations and take appropriate action to investigate & resolve variances.
9. Perform provision for doubtful debts for selected regions on a monthly basis.
10. Assist to perform analysis on overall receivables financials for reporting.
11. Communicate with business owners regarding transaction progress, cut-off times and eminent issues.
12. Address receivables disputes and issues, including customer outreach, to ensure resolution and collection.
13. Clarify, validate and process requests or forward requests to appropriate teams for handling.
14. Perform all processes ensuring all Service Level Agreements (SLAs) and Indicators are met.
15. Support internal and external audit requests.
16. Participate in teams to improve processes and coordinate metrics and goals.
17. Identify process improvement opportunities and provide suggestions and techniques to improve workflow, efficiency and corresponding processes.

You Have:

1. Diploma in an accounting or finance related field.
2. Required accounting skillset.
3. Business-level English.

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, and an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.