Senior Engineer Information Technology - SAP Basis

In your new role you will:

• Provide 2nd and 3rd-level SAP Basis support and system maintenance (system health checks, daily monitoring of system performance & tuning, system installation, upgrade, patching, SAP Note check & implementation, client copies/system refreshes, transport management, user administration, etc).
• Provide project support and coordinate for SAP functional area.
• Handle incident tickets and change request handling (security & authorization, job administration, connection problems, troubleshooting functional topics, etc).
• Perform problem management (root-cause analysis of problems, reports to superior on service-impacting issues and actively participates in follow-up actions to restore service back to normal levels).
• Responsible for ensuring high system availability and performance.
• Continuous support system optimization, monitoring, and problem analysis/resolution.
• Adheres to all policies and documented procedures when resolving issues, where possible highlights improvement to the procedures.
• Provide guidance to junior team members.
• Require to work in shifts and standby support during out-of-office hours including weekends and public holidays according to company arrangement.

You are best equipped for this task if you have:

• Bachelor's degree in Computer Science / Information Technology or any equivalent course.
• At least 4 years of professional experience in SAP system administration within the areas of SAP S/4HANA, ECC 6.0, SAP CRM, SAP PI, SAP BW, SAPPortal, SAP Solution Manager, and ABAP.
• Must have at least 2 go-live cycles in SAP ERP (system migration, interfaces setup, system refresh).
• Sound knowledge of operating system and database technologies (SUNSolaris, LINUX RedHat and Oracle, Windows Server, and Microsoft SQLServer).
• Strong analytical troubleshooting and problem-solving skills, with the ability to prioritize and handle multiple tasks.
• Ability to handle multiple high-priority items simultaneously.
• Good communication skills and a proactive team player.
• Good interpersonal skills to work effectively with global teams.
• Ability to promote transfer of knowledge and awareness to those in closely related areas, such as colleagues, and clients/users.
• Ability to create support documentation and written procedures for routine and non-routine tasks.