Bilingual Telemarketing Specialist (Japanese Speaker)

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Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co.

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
  
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
  
• Formal and informal learning and development programmes to support your growth and career progression.
  
• Comprehensive benefits including medical, insurance and wellbeing.
  
• Flexible working arrangements upon request.
  
• Learn from some of the most experienced mentors in the technology and automotive space.
  
• Meet and interact with colleagues from all around Asia.
  
• Pursue opportunities to work at departments in other countries and regions.
  
• Diverse and inclusive working environment with modern workspaces.
  
• Fun and engaging employee events, initiatives, and celebrations.

Key Responsibilities:

Outbound Calling:

• Make calls to prospective clients or existing customers in Japanese to promote products and services.
• Conduct surveys or interviews, gather feedback, and report information.

Customer Relationship Management:

• Develop and maintain relationships with Japanese-speaking customers.
• Address customer inquiries and provide detailed information about products and services.
• Present sales offers and promotions to potential clients, aiming to generate leads and sales.
• Track and follow up on leads and prospects, ensuring timely communication.

Data Entry and Reporting:

• Maintain accurate records of all customer interactions and sales activities.
• Update customer databases and CRM tools with relevant information in both Japanese and English (if required).

Collaborate with Sales Team:

• Work with the sales team to identify sales opportunities and meet targets.
• Assist in preparing sales pitches and materials for Japanese-speaking clients.
• Meet or exceed monthly and quarterly sales targets.
• Participate in regular performance reviews and contribute to improvement plans.

Job Requirements:

Language Skills:

• Native or near-native proficiency in Japanese (written and spoken).
• JLPT N1 / N2 will be added advantage.
• Proficiency in English (written and spoken).

Experience:

• Previous experience in telemarketing, sales, or customer service is preferred.
• Experience dealing with Japanese-speaking customers is a plus.

Skills:

• Strong communication and interpersonal skills.
• Excellent listening skills with the ability to understand customer needs.
• Good negotiation and persuasion skills.
• Strong organizational skills and attention to detail.
• Comfortable using CRM systems and computer-based tools.

Personality Traits:

• Self-motivated, proactive, and goal-oriented.
• Positive attitude, team player, and adaptable to changing environments.
• Ability to handle rejection professionally and stay motivated.

Work Hours:

• Based on arrangement (2 days off in a week).