Front Office Assistant ( DGateway Perdana Hotel)

Front Office Assistant (DGateway Perdana Hotel)

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Job Responsibilities:

1. Guest Reception:
   Greet and check-in guests in a courteous and professional manner.
   Assist with check-out, reservations, and address guest inquiries or requests promptly.
   Ensure all guest information is recorded accurately in the system.
2. Front Desk Operations:
   Manage guest check-in/check-out procedures efficiently.
   Handle guest complaints, providing solutions or escalating issues to management when necessary.
3. Communication & Coordination:
   Communicate effectively with hotel departments (e.g., housekeeping, security, maintenance) to ensure guest needs are met.
   Update guest records and share information with the next shift.
4. Customer Service:
   Provide excellent customer service by attending to guest requests and ensuring guest satisfaction throughout their stay.
   Provide information about hotel services, facilities, and local attractions.
5. Cashiering & Billing:
   Process payments and issue receipts for guests.
   Assist with billing inquiries and ensure accurate billing at check-out.
6. General Front Office Duties:
   Ensure the front desk area is clean, organized, and welcoming.
   Perform other administrative duties as required.

Job Requirements:

1. Education:
   Minimum SPM or equivalent.
   A Diploma or Certificate in Hospitality Management or related field is preferred but not mandatory.
2. Experience:
   Previous experience in a hotel or customer service role is an advantage.
3. Skills:
   Strong communication skills.
   Basic computer skills (Microsoft Office, hotel management systems).
   Excellent interpersonal skills and a positive attitude.
   Ability to multitask, manage time effectively, and work under pressure.
4. Personal Traits:
   Friendly, professional, and customer-oriented.
   Ability to work well both independently and as part of a team.
5. Work Schedule:
   This position requires shift work, including mornings, evenings, weekends, and public holidays.

Job Type: Full-time

Pay: From RM1,500.00 per month

Schedule: Rotational shift

Company:
The Golden Peninsula Hotel is a prestigious hospitality establishment known for offering high-quality services and luxurious accommodations. Situated in a prime location, the hotel combines comfort, convenience, and elegance, catering to both leisure and business travelers. With a range of modern amenities, spacious rooms, and excellent customer service, the Golden Peninsula Hotel strives to create a memorable experience for every guest.