Customer Service Executive cum Admin

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Responsibilities:

• Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
• Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedback.
• Respond to the feedback within the stipulated time frame given by the management.
• Maintaining positive, empathetic, and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
• Compiling the monthly customer careline report for management report audit.
• Keeping records of customer interactions, comments, and feedbacks.
• Assist in marketing operations. E.g. allocate marketing materials to outlet., raise Sales Order, raise PR.
• Handles administrative tasks for marketing team.

Job Requirements:

• Degree in any field. Preferably degree in Retailing, customer relation, public relation etc.
• Fast and proactive response attitude towards feedbacks and enquiry received.
• Experience in retail operations, customer service, helpdesk.

Spoken Language: Malay, English

About myNEWS Holding Berhad:

myNEWS Holding Berhad currently has over 400 retail stores in Malaysia. We are the market leader in press and convenience retailing, specializing in convenience items such as tobacco, reload services, beverages, snacks, confectioneries and printed media. Our outlets are located at easily accessible locations in popular shopping malls, hypermarkets, hospitals, office complexes, hotels and transportation hubs.

Since its inception in 1997, we continuously strive to offer quality products and services. We constantly evolve our stores and offerings for an easy and efficient shopping experience. We operate under brands such as myNEWS.com, newsplus, MAGBIT, THE FRONT PAGE, as well as WHSmith, which is operated under our equal joint venture with WHSmith Travel, one of UK’s leading retailers. What’s more, we are also involved in the operation of WHSmith news and book retailing stores in airports throughout Malaysia, and run a food and beverage outlet named Bison Café. In addition, we have food processing centre which producing fresh food products and selling in our outlets.

In view of our rapid growth and aggressive expansion plans, we are looking for energetic, enthusiastic and service oriented individuals to join us.