IT Application Support

Job Responsibilities

• Monitor the Enterprise Resource Planning (ERP), Point of Sales (POS) and online seller center's performance, troubleshoot issues, and implement timely solutions to ensure uninterrupted operation.
• Provide technical support to showroom, ecommerce and HQ staff in addressing inquiries, resolving technical challenges, and offering guidance on platform usage.
• Extract and analyze data from online marketplaces and internal systems to generate actionable insights for decision-making.
• Prepare and present regular reports, dashboards, and visualizations to management, highlighting trends, opportunities, and areas for improvement.
• Coordinate IT projects, including software implementations, upgrades, and integrations, to enhance operational efficiency and customer experience.
• Collaborate with internal teams and external vendors to define project requirements, timelines, and deliverables.
• Monitor project progress, identify potential risks, and implement corrective measures to ensure successful project completion.

Minimum Requirements

• Bachelor's degree in management information systems, IT, Business Administration, or a related field.
• Proven experience in managing online marketplaces, data analysis, enterprise resource planning (ERP), Point of Sales (POS) system, and IT project management.
• Proficiency in data analysis tools and software (e.g., Excel, Power BI) and a plus if have experience in project management tools (e.g., JIRA, Trello).
• Strong analytical skills and the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Attention to detail and strong organizational skills to manage multiple tasks and projects simultaneously.
• Knowledge of some of the e-commerce platforms such as Shopee, Lazada, Zalora, TikTok, Sitegiant Unicart, Sitegiant ERP is an advantage.

For application, please Apply here.