IT Support Engineer

GENERAL JOB BRIEF

This position is responsible for installation, testing, configuring, troubleshooting, fixing & data restoration on hardware, software, and networking systems; understanding of strategic IT solutions. Apply to both internal & external job requirements.

Duties & Responsibilities

• Perform machine setup, troubleshooting & analysis for Company’s Products at client’s premises.
• Troubleshoot issues and outages.
• Monitor network performance (availability, latency etc.) and test for weaknesses.
• Provide advice on the most suitable IT solution.
• Troubleshoot and fix network and software issues.
• Diagnose, troubleshoot & solve technical issues when they arise.
• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
• Manage installations, upgrades, and configurations of hardware and software.
• Assess system performance and recommend improvements.
• Draft job scopes related to Standard Operating Procedures (SOP).
• Perform other ad-hoc tasks as assigned by superior.

Knowledge, Skills & Experience

• Diploma Holder in Computer Engineering / Computer Science / IT or relevant field.
• Proven experience as IT Senior Engineer for a minimum of 3 years.
• Extensive knowledge of computer hardware systems, system installation, configuration, analysis, LAN and wireless networks.
• Familiarity with general OS systems, Enterprise, and Office software.
• Ability to troubleshoot complex software and hardware issues.
• Knowledge of database and networking security systems.
• Advanced skills in MFC Product & Network.
• Good analytical and problem-solving skills.
• Strong organizational and time management skills.
• Good communication skills in both written & verbal forms and interpersonal skills.
• Good customer liaison skills.
• Valid driver’s license (B2 or D) and vehicle are required for this position as it requires onsite client support.

Person Specification

• Able to multitask and complete tasks within the time frame.
• Attention to detail with the ability to meet deadlines in a timely manner.
• Hands-on commitment to getting the job done.
• Passionate to work, reliable, positive, and professional with a can-do attitude.
• Ability to understand and relate to problems where solutions are identified.
• Able to travel intensively for field/site visits as required.