Customer Service Administrator at Fitness Centre

Customer Service Administrator at Fitness Centre

Level Up Fitness, the largest homegrown fitness chain in Malaysia, is on the hunt for talented candidates who are passionate about fitness to join our team.

If you are dedicated, energetic, and eager to make a positive impact in people's lives through fitness, we invite you to explore the exciting opportunities available at Level Up Fitness.

Join us as we inspire and empower individuals to reach new heights in their fitness journey!

POSITIONS AVAILABLE AT THE FOLLOWING OUTLETS:

• Kuching, Sarawak
• AEON Mall Kuching Central
• Samarahan
• Metrocity Matang
• The Gym Box, Rock Road
• BDC Everrise
• iCOM Square
• MYDIN Vista Tunku
• Tabuan Jaya

When applying, please indicate which outlet is your preference.

ROLE AND RESPONSIBILITIES

• Ensure proper administration of the gym, such as:
• Sign up or cancel memberships
• Provide membership sign-up information and explain membership terms
• Disallow non-members or those with outstanding matters to enter
• Collect and record all stock and payments
• Investigate and communicate accordingly if fouls are committed
• Effectively assists in all member enquiries, complaints and requests
• Communicate gym updates and membership matters to members using our SMS and e-mail system
• Inspect and maintain cleanliness and tidiness of gym and office environment on a daily basis
• Inspect to ensure all equipment are functioning and well-maintained
• Inspect camera recordings to ensure gym rules are respected; take corrective actions if they are not
• Work within Level Up Fitness’s Standard Operating Procedures
• Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own
• Contribute towards delivering a great experience to members and guests

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A cheerful, outward, friendly personality. You will be required to smile a lot!
• Working hours depend on outlets, but the candidates must be able to work weekday evenings and on weekends.
• Preferred Languages:
• Candidates should be able to converse in English.
• Candidate will be interacting with customers from diverse backgrounds, and fluency in other languages is a plus.
• Computer-literate:
• Candidate must be adept at using basic functions of Microsoft Excel
• Candidate ideally should possess at least a Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management or equivalent.
• At least 1 year(s) of working experience in the related fields above is ideal for this position, but Fresh graduates may be considered

Level Up Fitness Sdn Bhd: Making Lives Better Since 2009

Vision: Making Lives Better Through Fitness

Mission: To be the most reliable fitness brand name in Malaysia with the widest 24-hour gym and equipment distribution network.

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

Our commitment to innovation led to the birth of Level Up Gym Design Sdn Bhd in 2016. This dedicated subsidiary offers tailored gym design, equipment sales, and rental solutions to corporates, hotels, and condominiums.

Today, with 17 outlets spanning the nation in Sarawak, Sabah, Terengganu and Johor, Level Up Fitness is not only the largest homegrown fitness chain in Malaysia but also the only Sarawakian fitness brand marking its presence in Peninsular Malaysia.