Team Leader (Cafe/Delica) Aeon Tebrau City

Job Responsibility

Daily

1. Staff Management (manpower schedule)
2. Attend briefing with staff and promoters
3. Checking staff attendance and attire
4. Sharing yesterday's sales achievement, today's sales budget, and up-to-date sales achievement
5. Sharing information about customer voice and any arising issues
6. Staff education – product knowledge for any highlight item / new arrival and promotion item
7. Checking attendance
8. Sharing information about customer voice or any arising issues
9. List down all the briefing information inside the department communication book
10. Paperwork
11. Make DWS for today on notice board (before store opened)
12. Prepare DWS for next day, checking on manpower schedule and submitted to manager/division leader in charge/proxy for the day before 6.00 p.m. to be verified
13. Checking department cleaning, freshness, etc. based on the DWS (Master Schedule Locations) and remark in checking column
14. Checking attendance of any amendment
15. Sales Area Management
16. Management of Sales Floor
17. Keep cleanliness of your sales floor
18. Maintain and improve so that existing floor will be materialized with the improvement of Merchandise Display, Decoration, and POP
19. Maintain good condition of lighting, fixtures, and selling equipment

Ordering

1. Checking on Daily updated request by quantity should be done before 12.00 noon (daily for 3 days in advance)
2. Authorized store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm at the same day (daily for 3 days in advance)
3. Checking on balance stock for ordering purpose

POP & Price Card Availability

1. Checking and Updated the POP
2. Weekly Selection
3. Advertised Item
4. J – Card Item
5. Normal Item
6. POP have corrected price, format & description
7. Maximum 2 POP’s are allowed to be attached to L – stand
8. No torn & dirty POP and show card

Merchandise Management

1. Production Management
2. Make sure the production level is enough
3. Prepare the all sushi assortment and make sure all done prepared before store open
4. Ensure staff/manpower is enough to prepare all the sushi assortment, to display and to clean the counter
5. Make sure all is ready display with the right pricing or POP
6. Monitoring on stock level and need to prepare or top up based on stock level
7. Ensure all the Concuss Counter operate and ready to serve customer before store open
8. Non-Merchandise Management
9. The condition of chiller or showcase are in good condition
10. No unused fixtures or customer trolley
11. Floor tiles are complete and in good condition
12. Pillar/Wall is well maintained without any stain, cello tape, or poster

Backroom Management (Loss Management)

1. Price Alteration & PA Zero
2. Make sure all the PA Zero item done on daily basis
3. Monitoring on price change (mark up and mark down) and make sure all the price card or POP should be done before store open
4. Loading Bay and Receiving
5. Checking process to the receiving merchandise, quantity delivery must same with R/N and delivery info, also all the merchandise should collect from loading bay immediately
6. Check the quality, freshness, and quantity of merchandise before receive
7. All the no quality, spoil or not fresh merchandise should reject during the receiving process
8. Facility, Hygiene and Cleanliness
9. Maintenance
10. Ensure all the lighting at selling floor is functional especially inside the fitting room
11. Cleanliness & Hygiene
12. Checking staff for the cleaning process has been designated in DWS
13. Cleaning concern area is:
14. Promotion stock
15. No rubbish, leftover string or cellophane tape
16. Use Proper Cleaning Tools
17. No empty boxes or PA items in the sales area

Weekly

1. Promotion Plan
2. Checking on execution of promotion plan before and after business operation
3. Promotion set up per schedule and in manner organized?
4. POP Available?
5. Enough Stock Volume?
6. All the arrangement is following the layout?
7. Ordering
8. Ensure Group Leader already schedule the Maintain Weekly Plan and also Confirm Weekly Production by 11.00 pm every Thursday
9. Checking on balance stock for ordering purpose

Office Management

1. Prepare the weekly sales information, sales promotion reviews, and report of slow-moving items
2. Other Task
3. Checking all merchandise based on R/N and delivery info
4. Checking incoming R/N for new delivery especially for promotion or advertised items
5. Photocopy DI from MMD

Monthly

1. Time Table Scheduling
2. Planning Monthly Department Duty Roster
3. Checking Monthly Promoter Duty Roster
4. Planning Manpower for Monthly Stock Take
5. Key in HRMS BOSS .NET system monthly planning schedule and get approval from manager
6. OKR
7. Prepare the OKR base on the OKR given by Store Operation, HQ (1st half and 2nd half)
8. Monitor the achievement progress of OKR results on monthly and submit it to Division Leader for checking and approval for 1st evaluation (1st half and 2nd half)
9. Office Management
10. All documents are filing properly and easy to find.
11. Document Involved:
12. Monthly Merchandising Report
13. Monthly Sales Budget & Achievement
14. Monthly Review
15. Department Duty Roster
16. Promotion Plan
17. Planning Promotion Setup Plan (inclusive layout, brand, cashier, POP, cleaning schedule)
18. Sales Plan and Countermeasure.
19. Meeting
20. Attending department meeting with merchandiser
21. Planning and conduct staff meeting

Other Duties: The employee may be required to perform additional tasks, duties, or projects as assigned by the company, based on business needs or as deemed necessary by management.

Job Requirements

Education Qualification & Experiences

• Degree/Diploma in any field.
• 3-5 years of working experience in retail operations management/related field.

Computer Literacy Skills

• MS Word
• MS Excel
• MS PowerPoint
• MS Team

Language Skills
Fluent in English and Bahasa Malaysia.
Working Environment
Able to work on shift including Off Day, Rest Day or Public Holiday.

Job Benefits

• Bonus
• Medical Benefit
• Staff rebate
• Yearly increment