E-Commerce Support Executive

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Aspial is a publicly listed company in Singapore, overseeing a diverse portfolio of businesses that include jewellery retail, property development, financial services, hospitality, and resort management. Aspial Lifestyle Business Services (ALBS), located in Malaysia, serves as a shared service business centre, playing a crucial role in supporting the Group’s various operations. The Group features prominent brands such as Maxi-Cash, Lee Hwa, Goldheart Jewelry, and Niessing.

This role provides E-Commerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end E-Commerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of E-Commerce database (pricing, description, specification, images).
• Inventory management such as checking to verify available inventory, top-up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes.
• Assist in Live sale preparation & after-sale event/campaign summary report.
• Monitor store's arrangement for online orders.
• Coach the team for service performance.
• Manage timelines in terms of E-Commerce site/product readiness in preparation for brand activities (Market Place campaigns and In-house website tactical promotions/activations).
• Good understanding of E-Commerce process flow and customer expectations.
• Prepare and upload images, descriptions, price and other product details for all launches in addition to monthly activations.
• Order fulfillment support (to allocate orders to various outlets with available inventory to support fulfillment).
• Other backend support roles.
• Monitoring retail gold price and keep updating the selling price on every platform.
• Execute activities driven by data analytics.
• Implement preventive and corrective measures of disaster recovery plan.
• Track and report business outcomes of data-driven insights.
• Any other tasks as assigned.

Requirements:

• SPM / Diploma or relevant certification in E-Commerce, Business Administration, or any other related majors are preferred.
• Experienced / Fresh graduates are welcomed to apply.
• Understanding of E-Commerce platforms.
• 5 working days; rest and off days might fall on weekdays during online shopping campaign days.
• Occasional overtime is required to clear urgent orders.
• Basic skills in graphics and video editing.
• Ability to adapt to a fast-paced environment and work under guidance.
• Proficiency in English, Mandarin, and Bahasa Malaysia.

Company Information

Registration No. 201401022710