Customer Service Consultant

Company Background:

We are representing our client, a leading health technology company specializing in medical benefits administration. They are looking for a potential candidate to fill the position of Customer Service Consultant, based in Mid Valley City, Kuala Lumpur.

Salary: Up to RM5,000

Working Days: 5 days (24 hours rotational shift schedule)

Channel: Email & Inbound phone call enquiries. Outbound calls for follow-up cases.

Additional Info:

• Annual Leave
• Outpatient claim
• Dental Claim
• EPF & Socso

Main Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility.
• Ensure communication with customers and clients with clear and relevant information.
• Manage customers' or clients' feedback and complaints in a professional manner.
• Perform post-case administration for future reference.

Job Requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage.
• SPM holders with experience can be considered.
• Minimum 3 to 5 years of experience in customer service in a contact center.
• Enjoy people engagement and providing good advice, with patience in dealing with complex problems.
• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• Proficient in spoken and written English.
• Mandarin speaking is an advantage as you will be dealing with Chinese customers.

Interested candidates may apply online or share your resume to ryan@talentrecruit.com.my, jessica@talentrecruit.com.my, lydia@talentrecruit.com.my, xiaoping@talentrecruit.com.my.

Only shortlisted candidates will be notified.