English Airline Customer Service Executive

Job Responsibilities:

• Call Handling: Manage inbound and outbound customer inquiries efficiently.
• Problem Resolution: Provide prompt and effective solutions to customer issues.
• Customer Satisfaction: Ensure a high level of service aligned with company standards.
• Complaint Management: Address concerns, offer solutions within time limits, and follow up.
• Documentation: Maintain accurate records of interactions, process accounts, and file documents.
• Adherence to Policies: Follow company communication procedures, guidelines, and policies.

Job Requirements:

• Fresh Graduates Welcome: No prior experience required; training provided.
• Language Skills: Proficient in English & Bahasa (spoken and written).
• Customer Service Experience: An advantage but not mandatory.
• Communication Skills: Strong interpersonal abilities with a pleasant phone demeanor.
• Technical Proficiency: Basic knowledge of Microsoft Excel, Word, and computer usage.
• Time Management: Ability to multitask, prioritize, and manage workload efficiently.

Job Benefits:

• Leave Benefits: Annual leave and sick leave provided.
• Social Security: Includes KWSP & SOCSO contributions.
• Convenient Location: Near LRT Ara Damansara Station.
• Training Provided: Comprehensive training for skill development.